My Movies Wiki

Page History: Troubleshooting

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Page Revision: 2008/06/30 10:00


This page lists typical issues that My Movies users run into. If you are having a problem, please see if your problem is listed on this page, and follow the steps on resolving the issue. If your issue is not listed on the page, or if you could not resolve the issue by following the mentioned steps, please seek support on our forum.

Installation Problems

Connection Problems

If your My Movies client cannot connect to it's server, it is often because of a configuration problem. Please go through and confirm each item in the list below to ensure that everything is configured correct.

1. If you only have one single machine running My Movies, be sure that you installed the "Server and Client" edition, and not the "Client" edition. If you have more than one machine running My Movies, be sure that you installed the "Server and Client" edition on the machine that you would like clients to connect to, and the "Client" edition on all other machines.

2. Ensure that your firewall on the server is open and configured as written in the Multi Zone section. If you have additional security software that contains a firewall, follow the manual for this software on how to configure it according the settings as written in the Multi Zone section.

3. Check and ensure that both the client and the server is configured for the same workgroup or domain, and that the user you are logged in with on the client machine exists with the exact same username and password on the server machine. Details on configuration is available in the Multi Zone section. My Movies uses a hidden fileshare to access covers and photos on the server, and if the the workgroup, domain or username and password does not match, the clients will be unable to access this hidden share.

4. Download and install the latest network drives for your network cards on both the server and client machines. The drivers must be downloaded directly from the vendor of your hardware, typically the vendor of your motherboard. In some situations, incorrect network drivers causes connection problems, although everything else seems to work correctly.