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Attaching Log File To Forum Post
===Description=== ((( When making a support request via a post on the [http://www.mymovies.dk/forum.aspx|My Movies - Forum] you may be asked to supply a log showing information to aid with your request. This documentation explains how to generate the requested log file and attach it to a forum post. {BR}{BR} '''Attach''' the log as opposed to copying it directly into the forum posting - the text can make the post extremely long and difficult to scroll through. ))) {BR} ===Procedure=== ((( #'''Activate Logging''' ## Open Collection Management ## Select the Help menu item from the Main menu ## Expand the Debug menu item ## Activate logging by clicking on the Enable menu item<sup>[#note1|1]</sup> ## Click on the Clear Log menu item<sup>[#note2|2]</sup> #'''Generate Log''' ## Perform the steps which generated the issue you are requesting support for #'''Attach The Log To A Forum Reponse''' ## Open an internet browser and go to the [http://www.mymovies.dk/forum.aspx|My Movies - Forum], navigate to the thread where the log was requested ## Click on the [image|Post Reply|{UP}Support%2fForum_PostReply.gif] button at either the top or bottom of the thread ## Type any relevant text for the reply in the text entry area ## Click on the Post button at the bottom of the text entry area ## Navigate in the thread so that the response just entered is visible<sup>[#note3|3]</sup> ## Open the '''Attachments''' dialog by clicking the [image|Attach|{UP}Support%2fForum_Attach.gif] button at the top of the response just entered ## Click the Browse button next to the '''Select the file you want to upload''' prompt ## Navigate to and select the log file on your local file system<sup>[#note4|4], [#note5|5]</sup> ## Click the OK or Open<sup>[#note6|6]</sup> button in the file selection dialog ## Click the Upload button in the '''Attachments''' dialog #'''Deactivate Logging<sup>[#note7|7]</sup>''' ## Open Collection Management ## Select the Help menu item from the Main menu ## Expand the Debug menu item ## Deactivate logging by clicking on the Disable menu item<sup>[#note1|1]</sup> ))) ===Notes=== # [anchor|#note1]Only one of the Enable & Disable menu items may be enabled at a time, if the Disable menu item is enabled then logging is activated # [anchor|#note2]Optional, but usually a good idea since the log file can become extremely large from prior runs # [anchor|#note3]Should be the last one in the thread with your username # [anchor|#note4]Location of log file differs by OS: ** Vista = C:\ProgramData\My Movies\log.txt ** XP (MCE2005) = C:\Documents and Settings\All Users\Application Data\My Movies\log.txt # [anchor|#note5]Hidden folder in Vista, you will need to either configure your system to show hidden files or type the path directly into the Choose file dialog # [anchor|#note6]Text on button may differ due to OS # [anchor|#note7]Optional, but recommended since logging is only needed when trying to track down a specific issue